The answers to your questions.

Brightter’s FAQs page answers your top questions on web design, branding, AI, SEO, UX/UI, Webflow, WordPress, and web apps, providing expert insights and best practices.

General

Q
01
How long does a project usually take to complete?
Timelines depend on the spec of the project, but there are some guidelines...
Branding projects usually take around four weeks.
WordPress projects usually take a minimum of eight weeks.
- Webflow projects usually take a minimum of five weeks.
- Web App projects usually take around six weeks.
Q
02
What industries and types of companies does Brightter collaborate with?
We serve a diverse range of clients, from ambitious startups to established global enterprises. Our portfolio includes high-growth B2B and B2C brands across sectors like technology, finance, healthcare, and consumer goods, delivering solutions that drive the future of these industries.
Q
03
We have a limited budget, will you still work with us?
We collaborate with a diverse range of clients, from innovative startups to global organizations like Oracle and Chase. Our focus is on partnering with those who share our vision: improving their online presence with a clear understanding of how we work. If our discussions align and there's mutual understanding, we’re excited to work with you. When it comes to budget, the simplest way to explore possibilities is to share your budget upfront. This allows us to advise on the most effective way to allocate your resources.
Q
04
Does Brightter work with startups?
Yes, we collaborate with both early-stage startups and established companies. We recognize the distinct needs of startups, such as scalability and attracting investors. Our startup clients have collectively raised over $500 million, leveraging our solutions to ensure long-term growth.
Q
05
Where are you based?
Our studio is based in San Francisco, but we have clients all over the world.
Q
06
We’re not based in San Francisco, does that matter?
We collaborate with clients across the US—and around the globe! Location is never a barrier; we’ll guide you through the process with clear communication at key stages via email and Zoom. When possible, we’re also happy to arrange face-to-face meetings.
Q
07
What distinguishes brightter from other agencies?
We’ve eliminated the wasteful processes that inflate fees, complicate communication, and delay timelines. By streamlining our subscriptions and custom projects, we focus only on what’s essential to deliver outstanding results. This approach allows us to provide growing businesses with access to high-quality creative services that might otherwise be out of reach. We’re innovative, client-focused, and exceptional at what we do—and that’s what sets us apart.

AI Transformation

Q
01
Why should I choose Brightter as AI services company?
Here are the top reasons to partner with Brightter for your AI needs:
Expertise: Skilled professionals with extensive AI experience.
Industry Knowledge: Diverse experience and customized solutions for various sectors.
Advanced Technology: Leveraging cutting-edge tools and agile methodologies
.Data Security: Strong commitment to protecting your data and ensuring confidentiality.
Quality Assurance: High-quality solutions backed by rigorous testing processes.
Cost & Efficiency: Affordable services delivered on time without compromising quality.Client Satisfaction: Proven track record of happy clients and exceptional support.
By choosing Brightter, you gain a trusted partner dedicated to delivering innovative AI automation solutions that drive your business forward.
Q
02
Are you able to integrate AI solutions into my existing systems?
Yes, as a leading Artificial Intelligence company, we specialize in integrating custom AI solutions into existing systems. Our team leverages advanced tools and technologies to deliver tailored solutions that align with specific project requirements.
Q
03
What is the timeline for Brightter to develop and deploy an AI solution?
The timeline for developing and deploying an AI solution at Brightter can vary based on several factors, including:
Project complexity
Data availability
Specific requirements

Depending on the scope and needs of the project, the process may take anywhere from several weeks to a few months.
Q
04
How do you ensure data security and privacy during AI development?
To ensure the security and privacy for AI development, we follow:·     
Data Encryption
Access Control     
Data Anonymization     
Secure Infrastructure     
Compliance with Regulations     
Employee Training and Awareness     
Secure Development Practices
Data Retention Policies
Q
05
Which type of AI is most suitable for my app idea?
The ideal type of AI for your app depends on its specific requirements. Options include machine learning for predictive tasks, natural language processing for text analysis, computer vision for image recognition, or a custom combination based on your needs.
Q
06
How much data is required to train the AI model?
The amount of data required depends on the complexity of the project and the type of AI being used. In general, more data leads to better accuracy. We evaluate your project to determine the ideal dataset size for optimal training.
Q
07
How can I ensure that the AI model is accurate, reliable, and ethical?
We emphasize thorough testing and validation during the development process. Our experts implement quality assurance practices, adhere to ethical guidelines, and continuously monitor AI models to ensure their accuracy, reliability, and ethical compliance.
Q
07
Will I get a dedicated project manager with your  AI development company?
Yes, we assign a dedicated project manager to every project. This person serves as your main point of contact, ensuring that all your requirements are met and that any queries you have are promptly addressed.

Brand Design

Q
01
Why use Brightter for my Branding project?
We create a brand you’ll be proud of and excited to share. Branding isn’t just about a logo; it’s about telling a compelling story with the right visual impact, speaking with a consistent and cohesive voice across all platforms, and designing for every application. At Brightter, this is our top priority.
Q
02
What separates Brightter from other Branding agencies?
We dig deep to understand who you are, what you offer, and who your audience is, looking to define problems and create effective solutions. We create brands with the correct tone of voice and visual impact that roll out across all different forms of advertising online and offline.
Q
03
How much does Branding cost?
Unfortunately, we don't have set project prices. Each brand design we create comes with unique requirements that influence the scope of the work. Once we’ve reviewed your brief, we’ll provide you with an estimate for the right design package or a custom solution tailored to your needs.
Q
04
What Branding Services do you offer?
We offer a wide range of branding services—from research and strategy to brand design, guidelines, implementation, and more. We’re here to support you through every step of the process, from launch to long-term growth.
Q
05
We have a limited budget, will you still work with us?
While some branding agencies may turn down projects quickly, we’re here to collaborate with clients who share our vision. If you're committed to elevating your brand online and appreciate our approach—and if we align well in our discussions—we’d love to work with you. As for budget, the simplest way to see what’s possible is to share your budget with us. This way, we can guide you on the best way to maximize your investment.
Q
06
How can I track the progress of my Brand Identity project?
At Brightter, we offer transparent brand identity services with regular updates to keep you fully informed every step of the way. We also use a range of project management tools to ensure you can easily track progress throughout the process.
Q
07
Will I get a dedicated project manager with your Brand Identity company?
Yes, we assign a dedicated project manager to each project. This person serves as your main point of contact, ensuring all your needs are met and questions are promptly addressed.

Webflow

Q
01
What does your Webflow agency do?
We’re more than just a Webflow development agency—we have a dedicated team of talented designers, Webflow Developers, QA experts, project managers and SEO specialists. We provide strategic solutions that deliver business results for anyone looking to build and host their site on Webflow.
Q
02
What is Webflow, and why should I have my site on hosted on it?
Webflow is a cloud-based website builder, design tool, and CMS that enables users to create responsive websites through a drag-and-drop interface. It streamlines the entire development process compared to traditional builders, empowering marketing teams to manage and update the site independently.
Q
03
Do you offer Webflow design services?
While our Webflow agency excels at designing web experiences, that’s only one of our many services. Our designers are experts in Webflow but primarily use Figma’s collaborative tools to streamline wireframing, prototyping, and the design process. This approach allows for a smooth handoff to our Webflow specialists for development.
Q
04
How are your Webflow enterprise services different from standard services?
Our services are consistent across all clients, yet we have the expertise and resources to deliver enterprise-level solutions for large-scale clients, drawing from our extensive experience in the enterprise sector.
Q
05
Can you really develop SaaS with Webflow?
Yes, Webflow is one of the tools we utilize in developing SaaS websites. While Webflow alone may not cover all SaaS requirements, we leverage a range of powerful integrations to deliver complete, seamless experiences.
Q
06
Do you offer post-launch website support?
Absolutely. Our Webflow development agency provides a variety of post-launch support packages, giving you access to dedicated designers, developers, and SEO specialists. With our support, you’ll benefit from services like active site health monitoring, monthly analytics reports, and a dedicated account manager. We believe exceptional service shouldn’t stop at launch—we’re committed to your continued success.
Q
07
Will I get a dedicated project manager with your Webflow development company?
Yes, we assign a dedicated project manager to each project, serving as your main point of contact and ensuring that all your requirements and questions are handled with care.

WordPress

Q
01
What is WordPress?
WordPress is a widely used content management system (CMS) that enables you to create and manage websites effortlessly, even with limited technical expertise.
Q
02
Can you migrate my existing website to WordPress?
Yes, we offer seamless website migration services, ensuring a smooth transition from your current platform to WordPress.
Q
03
How do you guarantee that WordPress is safe for website development?
We adhere to best practices for WordPress security, utilizing secure plugins and themes, and implementing essential measures like SSL certificates and firewalls to ensure your website is fully protected.
Q
04
Can I update my WordPress website on my own?
Absolutely! WordPress features a user-friendly interface and an intuitive CMS that makes managing and updating content easy, even for those without technical expertise.
Q
05
Do you provide ongoing support and maintenance for WordPress websites?
Yes, we provide comprehensive support and maintenance services to keep your WordPress website secure, up-to-date, and performing at its best.
Q
06
How can I track the progress of my website development project?
At Brightter, we offer transparent WordPress development services, ensuring you're always in the loop with regular updates. We also use a range of project management tools to help you stay on top of progress throughout the process.
Q
07
Will I get a dedicated project manager with your WordPress web development company?
Yes, we assign a dedicated project manager to each project. This person serves as your primary point of contact, ensuring all your requirements and questions are addressed.

Apps and Platforms

Q
01
How do you ensure the quality of your work?
Our development process is built around a strong foundation of best practices, ensuring high-quality, efficient results. We begin by creating comprehensive project documentation and setting up an automated testing suite to guarantee smooth workflows. To maintain the highest code standards, every line of code undergoes a thorough review by at least two team members before it is deemed ready for QA testing.

Our product-oriented approach allows us to leverage tested and functional components from previous features, improving overall product quality while reducing development time. By following the SCRUM methodology, we foster seamless collaboration, prioritize efficient development, and ensure timely delivery, meeting project deadlines with precision.
Q
02
How long does it take to start a project?
The timeline to kick off a project can vary from a few days to a few weeks, depending on the size, complexity, and the time required to gather requirements and design the system. However, it's important to note that it's nearly impossible to capture every detail of the system's requirements at the outset. Customers often find it challenging to fully visualize how the software will function until they experience it firsthand. That’s why we prioritize early releases and continuous delivery of value. By obtaining valuable feedback and collaborating closely with our clients throughout the process, we ensure the software evolves to meet their needs effectively.
Q
03
What is your project development process like?
The process begins with gathering user stories, where we identify the needs and expectations of our customers. Our team then breaks these stories down into smaller, manageable tasks, prioritizing those that provide the greatest value to the customer. These user stories form the foundation for both the design and the overall architecture of the system, guiding every decision we make throughout the development process.

We use user stories to shape the project plan and software development roadmap. Our team actively employs Behavior-Driven Development (BDD), involving business analysts, developers, and testers at every step of the process. When developing a new feature, we engage in detailed discussions using concrete examples of its intended behavior, ensuring that all team members are aligned and minimizing the risk of misunderstandings or overlooked assumptions. This collaborative approach not only mitigates risks but also strengthens communication and teamwork throughout the project.

To track the progress of our projects, we use modern tools like JIRA. In the early stages of development, we implement an automated build process that enhances productivity, improves product quality, and accelerates delivery. This allows us to ship the first working version of the software to the customer as early as possible.

Development and testing are integrated into one continuous process, with testing happening alongside development to ensure the software functions correctly, meets requirements, and is free from bugs.

Adopting an agile approach, particularly the Scrum methodology, we conduct daily standups and retrospectives to keep the project on track and foster continuous improvement. After deployment, we offer ongoing maintenance, support, and thorough documentation to ensure the software continues to perform optimally.
Q
04
How do you handle communication and updates during the project?
At Brightter, we prioritize clear and consistent communication throughout the entire project lifecycle. From the initial stages through to post-launch, we keep you informed and involved every step of the way.

We assign a dedicated project manager who acts as your main point of contact, ensuring that all your questions, requirements, and feedback are addressed promptly. Our project managers maintain regular communication through email, meetings, and messaging platforms, ensuring no detail is overlooked.

To keep you updated on progress, we provide periodic status reports, highlighting key milestones, completed tasks, and next steps. We also utilize project management tools like Trello to share real-time updates, track progress, and allow for seamless collaboration. This transparency ensures you’re always in the loop.

Additionally, we schedule regular check-ins, such as weekly or bi-weekly meetings, to review progress, gather feedback, and adjust priorities if necessary. These meetings provide an opportunity for you to voice any concerns and for us to make any required adjustments to stay aligned with your goals.

Our goal is to ensure that communication is clear, transparent, and collaborative, helping us deliver a product that meets your expectations while fostering a positive, open relationship throughout the project.
Q
05
Do you provide ongoing support and maintenance for Web applications Project?
Yes, we provide ongoing support and maintenance for web applications. Our services include performance monitoring, security updates, bug fixes, and feature enhancements. We proactively address issues, ensure compatibility with new technologies, and offer tailored support packages. Our goal is to keep your web application secure, optimized, and evolving to meet your business needs, giving you peace of mind long after launch.
Q
06
What Are the Essential Components of Successful web app Development?
Effective web application development relies on a user-focused approach, agile workflows, collaboration across functions, thorough quality assurance, and a strategic launch of a Minimum Viable Product (MVP). Together, these components deliver a high-quality, market-ready solution.
Q
07
Will I get a dedicated project manager with your  web app development company?
Yes, we assign a dedicated project manager to every project. This person serves as your main point of contact, ensuring that all your requirements are met and that any queries you have are promptly addressed.

SEO

Q
01
Why is SEO important?
SEO is essential if your website drives business—whether through selling products or services. At Brightter, our SEO team brings deep expertise in managing campaigns for all business types, from those competing in highly competitive SaaS markets to smaller businesses targeting local customers.
Q
02
What's the ideal time to hire an SEO company
Bringing a website and SEO services provider on board is beneficial at any stage—whether you're just starting or looking to improve an established site.

When Launching a New Website
Engage a website SEO service during the development phase of your website or eCommerce store to build a strong foundation. By incorporating SEO strategies into your site architecture and content planning early on, you can ensure that your technical SEO is optimized and ready before launch.

During a Site Redesign
When updating or migrating a website, ensure you maximize impact and safeguard your current web traffic by consulting an experienced SEO marketing company.

When You Want To Increase Organic Search Traffic
Maximize your digital presence with an SEO service provider that uses a tech-enabled process designed to increase relevant traffic, boost leads, drive conversions, and enhance revenue generation.
Q
03
Can you help me rank high in Google?
We’re a digital agency with a comprehensive understanding of SEO from every angle. Our team of SEO experts is here to elevate your Google rankings through a tailored strategy built on in-depth research. From technical SEO and link building to Local SEO and updating the website, we craft customized campaigns to meet your unique goals.
Q
04
How long does it take to see results from SEO?
Technical SEO adjustments can yield quick improvements in search engine rankings, but at Brightter, we emphasize the importance of a sustained SEO strategy for long-term success. Consistent efforts over time drive greater impact, as SEO is a gradual process. The more resources you invest, the more substantial and lasting the results will be.
Q
05
How will you determine the best keywords for my business?
Our initial consultation with client's management helps identify core seed keywords that align with your industry, products, or services. These foundational keywords guide our keyword research strategy. Leveraging tools like SEMrush, Google Keyword Planner, and others, we uncover high-performing keywords related to the seeded terms and analyze where competitors are excelling or missing opportunities. Additional keyword insights are gained using platforms like BuzzSumo, Keyword Cupid, and SEO Power Suite to build a comprehensive keyword strategy.
Q
06
Can you guarantee a top ranking on Google or other search engines?
Be cautious of agencies that promise guaranteed top rankings on Google. Search ranking is influenced by many dynamic factors, including competition and frequent algorithm changes. Even if you reach the top spot, there’s no guarantee it will hold. Some agencies also offer “first page” rankings as a guarantee, which can be misleading, as Google now uses continuous scrolling rather than traditional pages—meaning all results technically appear on the “first page.”
Q
07
Will I get a dedicated project manager with your SEO company?
Yes, we assign a dedicated project manager to each project. This person serves as your main point of contact, ensuring all your needs are met and questions are answered throughout the project.

Pricing – Custom

Q
01
How long does a project usually take to complete?
Timelines depend on the spec of the project, but there are some guidelines...
Branding projects usually take around four weeks.
WordPress projects usually take a minimum of eight weeks.
- Webflow projects usually take a minimum of five weeks.
- Web App projects usually take around six weeks.
Q
02
How much does a custom project cost?
We don't have fixed pricing for custom projects, as each brief comes with unique requirements that impact the scope and complexity of the work. Once we receive your brief, we'll be able to provide a tailored estimate for both cost and timeline.
Q
03
We have a limited budget, will you still work with us?
While some digital agencies may turn down projects quickly, we’re here to collaborate with clients who share our vision. If you're committed to elevating your brand online and appreciate our approach—and if we align well in our discussions—we’d love to work with you. As for budget, the simplest way to see what’s possible is to share your budget with us. This way, we can guide you on the best way to maximize your investment.
Q
04
What services do you offer?
At Brightter, we provide a comprehensive range of digital services all in-house. Our highly skilled team specializes in creating stunning websites using Webflow and WordPress CMS. In addition to web design, we offer branding, web app development, SEO, and ongoing support to ensure your site thrives long after launch.
Q
05
What don’t you do?
We offer a wide range of services, but there are a few areas outside our core expertise, such as media buying, technical copywriting, and 3D modeling. If you have a specific need, feel free to reach out, and we’ll be happy to discuss the details and explore how we can assist.
Q
06
What are your payment terms?
Our standard payment structure is 50% upfront, 25% upon design sign-off, and 25% upon completion of the build. However, we’re flexible and open to discussing alternative terms to ensure a smooth partnership. Our priority is working with the right partners and ensuring mutual satisfaction throughout the project.
Q
07
What distinguishes us from other agencies?
We have identified and eliminated the inefficiencies that often inflate costs, complicate communication, and delay delivery times. By streamlining our subscription models and custom projects, we’ve focused on delivering only what’s essential for achieving outstanding results. This approach has enabled us to offer high-quality creative services to growing businesses that may not have had access to such resources otherwise. We’re driven by innovation, committed to serving your needs, and exceptional at what we do. It’s this dedication to excellence that sets us apart.

Pricing – Subscription

Q
01
What should I do if I need more services than what's included in my plan?
Additional services can be requested on an ad hoc basis at a rate of $120 per hour for regular services, or $200 per hour for emergency or rush services.
Q
02
What if I don’t use all my budget, can it roll over?
Yes, all subscription plans allow you to roll over up to 25% of unused hours each month. This provides you with the flexibility to adjust to changing demands without paying for extra hours you didn’t use.
Q
03
How is my team assembled?
Your dedicated Project Manager will assess your projected workflow before assembling the right team based on your brand’s personality and the specifics of the project. For more complex initiatives, your team may evolve as the project progresses. For example, during a website development project, the team will shift based on the current phase—starting with a strategist, followed by an art director, designer, and developer—ensuring the right expertise is applied at each stage.
Q
04
What services do you offer?
At Brightter, we provide a comprehensive range of digital services all in-house. Our highly skilled team specializes in creating stunning websites using Webflow and WordPress CMS. In addition to web design, we offer branding, web app development, SEO, and ongoing support to ensure your site thrives long after launch.
Q
05
How do I upgrade, downgrade, or cancel?
Scaling your plan is simple. To make any changes, just email your desired update to subscribe@brightter.com. Upgrade costs are prorated for your current billing cycle.

For downgrades, your new plan will take effect on your next billing date. To cancel, just send an email to subscribe@brightter.com, and we’ll handle the rest!
Q
06
What’s your refund policy?
We put in the time and effort to revise, refine, and perfect our work until you're completely satisfied. Given the level of dedication and quality we invest in every project, we are unable to offer refunds.
Q
07
What is your customer support like? What are your office hours?
Our customer support team is available Monday through Friday, from 9 AM to 6 PM (California Time). We are dedicated to providing timely and efficient assistance to address any questions or concerns you may have during those hours. If you need help outside of office hours, feel free to send us an email at support@brightter.com, and we’ll get back to you as soon as possible.